Feedback from people who have used the service

This was the first time I have rung. I was met with a listening ear, which was just what I needed. I was feeling very alone with my condition and talking and listening really helped me know there are others out there with the same issues.

Friendly, helpful response with links to specific areas on your website. Quick reply to my email.

The officer was really helpful and understanding, coming away from the Live chat helpline I feel more at ease knowing I have this information.

The helpline assisted me today with a sensitive subject, I was given the concise information and documents to help support me, I cannot thank the team enough.

Listening, empathising and signposting.

Making you feel seen and heard.

Answering questions quickly and accurately.